Printer communication error

Try one or more of the following:

Note: After resolving the error, try resending your print jobs.
Check printer connections

Make sure:

Turn the printer off and then back on
Reconnect the printer power supply
  1. Turn off the printer.

    Note: Make sure the printer is not in Power Saver mode. Press and hold the power button for three seconds to turn off the printer.
  2. Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

  3. Turn the printer over to access the base of the printer, and then slide the power supply cover.

    Note: Make sure to close the scanner lid and the front door of the printer.
  4. Press the power supply latch.

  5. Remove the power supply from the printer, and then reinsert it until it clicks into place.

  6. Reinsert the power supply cover.

  7. Reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

  8. Turn on the printer.

Make sure that your computer and printer are connected to the same wireless network

The printer may not be on the same wireless network as the computer. The SSID of the printer must match the SSID of the computer.

  1. Obtain the SSID of the network that the computer is connected to:

    1. From the desktop panel, click the NetworkManager icon that corresponds to your wireless connection.

      Notes:

      • The Graphical User Interface (GUI) for the NetworkManager may vary depending on your operating system and desktop environment. Examples of desktop environments are KDE and GNOME. For more information on the NetworkManager, see the help pages of your operating system.
      • The computer is connected to the selected network in the list.
    2. Write down the computer SSID.

      Note: Make sure you copy it exactly, including any capital letters.
  2. Obtain the SSID of the network that the printer is connected to:

    1. Print a network setup page.

      From the printer home screen, navigate to:

      setup icon > Network Setup > Print Setup Page

    2. In the Wireless section, look for SSID.

  3. Compare the SSID of the computer and the SSID of the printer.

    If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

    If the SSIDs are not the same, then run the Wireless Setup Utility again.

    1. Open the Printer ToolBox.

    2. Click shortcut to wsu icon.

    3. Follow the instructions on the computer screen.

      Make sure you select the SSID used by the computer when you are asked to select a wireless network.

Check the USB connection
  1. Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

  2. Firmly plug the square end of the USB cable into the back of the printer.

  3. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

    The USB port is marked with USB symbol.

Remove and reinstall the printer software